ConfidentialityANTICIP is committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.
EthicsWe always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. Our services, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers. We monitor the compliance and ethical conduct of our subcontractors, investigate any concerns and take appropriate corrective action as necessary.
Duty of careOur services and advice will always conform to relevant law, and we believe that all businesses and organisations should avoid causing any adverse effect on the human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.
Conflict of interestDue to the sensitive nature of our particular security services, we will not provide a service to a direct competitor of a client, and we generally try to avoid any dealings with competitor companies even after the cessation of services to a client.
ContractsOur contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients' contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.
FeesOur fees are always competitive for what we provide, which is high quality, tailored, specialised security services. As such we do not generally offer arbitrary discounts; generally a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions which accommodate our clients' available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
PaymentWe aim to be as flexible as possible in the way that our services our charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed.
Intellectual property and moral rightsWe retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.
Quality assuranceWe maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. ANTICIP quality assurance programme can be made available on request.
Professional conductWe conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
Human Rights, Equality and DiscriminationANTICIP always strives to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability. We promote ethical conduct, respect for human rights and the voluntary principles of security and human rights.
Anti-Bribery & Corruption PolicyANTICIP is committed to maintaining the highest ethical standards and vigorously enforces the integrity of its business practices wherever it operates throughout the world. The company will not engage in bribery or corruption. Adherence to the clear guidelines set out in this policy will ensure that the company and its employees comply with anti-bribery and anti-corruption laws and governmental guidance.
Whistle Blowing / GrievanceIf you feel that ANTICIP as a whole, or any individual, or a supplier is in breach of this code of practice or you have any form of grievance then please report the incident to our corporate team who will investigate this immediately.
Complaints will be dealt with in a confidential manner that is respectful to both the complainant and the respondent. Reasonnable steps will be taken to protect personal information from loss, unauthorised access, use, disclosure or any other misuse during the complaint handling process. However, ANTICIP cannot give an assurance of absolute confidentiality, given statutory obligations and principles of natural justice.